Last updated 29 July 2026. Every amount on this page is in New Zealand dollars.
Ask us and a person reads it. We answer within 1 business day. If you paid for something you did not get, or you were charged by mistake, you get your money back.
Open your account and go to Payments. Every plan and every top-up pack you have paid for is listed there with its own reference number and a button that lodges the request. You can also email support@snagged.co.nz quoting the reference.
Asking does not cancel anything, and cancelling does not withdraw the request. Nothing you have made on Snagged is touched either way.
Unused credits are refunded in full. If you have spent some, we refund the unused share and take back only the credits the money covers, rounded in your favour. Credits never expire, so there is no rush either way.
Posting a job is free. There is no plan, no listing fee and no card, so there is nothing to refund and nothing that can be charged by mistake. If you ever see a charge from us on an employer account, tell us and we will reverse it the same day.
We answer within 1 business day. An approved refund leaves us the same day and lands back on your card in 5 to 10 business days, which is your bank’s timing rather than ours. It goes back to the card that paid; we cannot send it anywhere else.
If you paid through Apple or Google rather than on this site, only they can refund it. Use your purchase history in the App Store or Google Play. Tell us as well and we will make sure your account matches whatever they decide.
Nothing on this page limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those give you more than this page does, they win.
You can go to your bank instead, and sometimes that is the right call. It costs us a fee and takes weeks, so asking us first is usually faster for you. If a chargeback is later reversed in our favour, everything it took away is put straight back on your account automatically.
